Effective Date: March 15, 2026 | Last Updated: March 15, 2026
By purchasing, accessing, or using any service offered by abetter.host ("we," "us," "our"), you ("Client," "you") agree to be bound by these Terms of Service ("Terms"). These Terms apply to all services including web hosting, web design and development, and website maintenance and support.
If you are entering into these Terms on behalf of a company or organization, you represent that you have authority to bind that entity. If you do not agree to these Terms, do not use our services.
abetter.host provides the following services, each governed by these Terms and any applicable service-specific agreement or Statement of Work ("SOW"):
Specific deliverables, timelines, and pricing for each engagement are defined in the applicable SOW, proposal, or plan confirmation sent to you.
To use our services you must:
You are responsible for all activity that occurs under your account. abetter.host is not liable for losses caused by unauthorized access that results from your failure to protect your credentials.
You agree to use abetter.host services only for lawful purposes. The following are strictly prohibited:
We reserve the right to suspend or terminate accounts found in violation of this policy. We will make reasonable efforts to notify you before suspension except in cases of severe abuse, security threats, or legal obligations requiring immediate action.
We target 99.9% monthly uptime for all hosting plans. Scheduled maintenance windows will be communicated in advance where possible. Downtime caused by factors outside our control (third-party network outages, force majeure, client-side issues) does not count against uptime guarantees.
We perform regular backups as described in your hosting plan. Backups are provided as a courtesy and a best-effort safety net — clients are encouraged to maintain their own independent backups of critical data. abetter.host is not liable for data loss in the event of catastrophic failure beyond our reasonable control.
Hosting plans are allocated specific storage, bandwidth, and computing resources. Sustained excessive usage that negatively impacts other clients may result in a request to upgrade your plan. We will notify you before taking any action.
All domains, content, and data you bring to abetter.host remain your property. We do not claim ownership over any client content hosted on our servers.
All design and development projects are governed by a written SOW or proposal that defines deliverables, milestones, revision rounds, and timelines. Work outside the agreed scope will be quoted and approved separately before proceeding.
Timely projects depend on timely clients. You agree to:
Each project includes a defined number of revision rounds as stated in the SOW. Additional revisions beyond the included scope will be billed at our current hourly rate.
Upon project completion and final payment, we will provide you with all files, credentials, and documentation needed to operate and maintain your site independently. You are not locked in to using abetter.host after a project is complete.
Maintenance services are defined by the plan you select. Each plan specifies what is included (e.g., CMS updates, backups, security scans, content edits, support hours). Work requested outside your plan scope is billed at our current hourly rate after written approval.
We commit to the following support response times:
| Priority | Description | Response Time |
|---|---|---|
| Critical | Site down, security breach, data loss | Within 4 hours |
| High | Major feature broken, significant error | Within 24 hours |
| Normal | Content updates, minor bugs, questions | Within 2 business days |
| Low | General requests, consultations, enhancements | Within 5 business days |
Maintenance plans do not cover:
You agree to provide necessary access (admin credentials, FTP, DNS, etc.) for us to perform maintenance. Delays caused by withheld access are not our responsibility.
All fees are stated in USD. Pricing for ongoing services (hosting, maintenance) is charged monthly or annually as selected. Project-based work (design, development) is billed per the SOW payment schedule.
Accounts more than 15 days past due may have services suspended until payment is received. We will provide written notice before suspension. Accounts more than 45 days past due may be terminated and data removed after an additional notice period.
abetter.host is not liable for:
Our total liability to you for any claim arising from our services is limited to the fees paid to us in the three months preceding the claim.
We do not disclaim responsibility for gross negligence or willful misconduct on our part.
These Terms remain in effect for as long as you use our services.
You may cancel any recurring service with 30 days written notice to hello@abetter.host. Project-based work may be cancelled with 15 days written notice; you will be invoiced for work completed to date.
We may suspend or terminate services for:
Where feasible, we will provide 30 days notice before termination (except in abuse or security cases).
Upon termination or cancellation:
Both parties agree to keep confidential any non-public information shared during the course of the engagement. This includes business plans, pricing, client lists, technical configurations, and project materials. This obligation survives termination of the service relationship.
If a dispute arises, both parties agree to first attempt resolution through good-faith communication. If unresolved within 30 days, disputes shall be handled through binding arbitration in the state of Texas, under Texas law, before resorting to litigation. Nothing in this section prevents either party from seeking injunctive relief for intellectual property or confidentiality violations.
These Terms are governed by the laws of the State of Texas, United States, without regard to conflict of law principles.
We may update these Terms from time to time. Material changes will be communicated to active clients via email at least 14 days before taking effect. Continued use of our services after that date constitutes acceptance. The current version of these Terms is always available at abetter.host/terms.
These Terms, together with any signed SOW, proposal, or plan confirmation, constitute the entire agreement between you and abetter.host regarding our services. They supersede all prior agreements, representations, or communications on the same subject.
abetter.host | TKI.Digital
📧 support@abetter.host
📍 Texas, USA